| | Career Possibilities
The professionalism and talent of our employees is what makes Manulife Financial a successful organization. As a leading provider of financial protection products and investment management services, we depend upon the performance, service, and support of many different business units. Here you can learn about some of the departments that exist within our organization, including:
Actuarial
Administration
Customer Service
Finance/Investments
Health Science Professionals
Human Resources
Information Technology
Investor Relations
Legal
Marketing/Communications
MFC Global Investment Management
Sales
Underwriting
Actuarial
Actuaries and actuarial students play a central role in building and maintaining Manulife's success through product development and business valuation. We take the responsibility of developing our actuarial professionals very seriously.
We provide actuaries with the opportunity to gain international work experience in our many departments and operations in North America, Asia, and Europe, including:
- Corporate Actuarial
- Business Development (mergers and acquisitions, strategic projects)
- Savings and Retirement Services
- Individual Life Insurance
- Group Benefits
- Affinity Markets
- Reinsurance (life, financial, accident and health, property and casualty)
- Investments (including asset liability modeling)
Manulife has an exceptional actuarial student program designed to help enhance each person's career development. The program includes: work experience in different departments, business units and teams; support during the Society of Actuaries examination process; and developmental seminars.
We also support the continued development of our actuaries after they have completed the required Society of Actuaries examinations.
We are always seeking talented and motivated actuarial students and professionals and encourage you to consider a career opportunity with us.
Actuarial Student
Responsibilities:
- produce high-level calculations using set criteria and knowledge of life contingencies;
- provide management with detailed reports of findings;
- develop appropriate assumptions and establish one's own methodology;
- develop a working knowledge and understanding of the logistics and operating environment of such technical issues as legislation and tax laws.
Qualifications/Skills:
- completed a University degree;
- in the process of completing Society of Actuaries exam syllabus;
- strong analytical and problem solving skills.
Actuary
Responsibilities:
- manage various projects by defining, negotiating, coordinating, analyzing and presenting to management;
- direct and coordinate the implementation of recommendations ensuring that changes are incorporated, tested and documented.
Qualifications/Skills:
- completion of the Society of Actuaries exam syllabus;
- experience working in several actuarial areas as well as some project management and supervisory experience;
- acquired a FSA, FIA, or FFA designation.
Current Actuarial Opportunities
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Whether you are interested in considering an Actuarial career, studying to be an Actuary, already are an Actuary, or are simply interested in learning more about the discipline, there are two websites that can answer your questions.
The Canadian Institute of Actuaries (www.actuaries.ca)
The Society of Actuaries (www.soa.org)
Finance
The Finance Community is central to the success of Manulife and we are committed to programs and policies to meet the development needs of our finance professionals.
Members of the Finance Community who have completed or are in the process of completing professional designations such as CFA, CA, CGA, CMA, IFIC, etc. are able to step into a variety of challenging and exciting career opportunities at Manulife. From insurance to banking and the capital markets, we cover a broad array of financial products and instruments. We welcome you to consider a finance career opportunity at Manulife.
Financial Analyst
Responsibilities:
- provide analytical support on projects;
- assist with the preparation, coordination and analysis of management reports;
- communicate financial requirements and risks associated with projects;
- ensure the timeliness, completeness, accuracy and reliability of financial information;
- understand the risk and exposure of incorrect data.
Qualifications/Skills:
- university degree and/or possess sufficient and relevant work experience;
- enrolled in or in the later years of study for related qualifications (where applicable);
- ability to understand complex business requirements and to deliver appropriate solutions;
- strong computer skills;
- excellent analytical, problem solving and communication (oral and written) skills.
Manulife Financial has a large number of analyst, senior analyst and related positions. Each of the positions listed below includes various job levels (e.g. analyst, senior analyst, etc.).
- Accounting Analyst
- Asset Liability Analyst
- Business Analyst
- Cash Management Officer
- Claims Analyst
- Client Relations Officer
- Compliance Analyst
- Credit Analyst
- Derivatives Analyst
- Financial Analyst
- Financial Administrator
- Financial Control Officer
- Financial Reporting Analyst
- Planning Analyst
- Quantitative Analyst
- Reconciliation Analyst
- Research Analyst
Finance Manager
Responsibilities:
- develop the key financial indicators necessary to manage a business unit;
- manage people within a department or team;
- provide analysis, testing and documentation support for given projects;
- ensure the integrity, accuracy and reliability of financial information that key decisions are based upon;
- provide commentary and have a strong understanding of the financials of the company;
- provide input to policies and processes in order to ensure that practices are compliant;
- ensure that an effective system of financial control is operational;
- be involved in the strategic direction of initiatives within the department/division.
Qualifications:
- university degree;
- industry designation(s) (where required);
- significant and progressive post-qualification experience;
- expert knowledge and skill gained through broad and deep employment experiences and extensive insurance and/or financial services experience;
- command of financial theories and principles;
- strong staff management and leadership skills including recruitment, training and development, delegation, motivation, negotiation and coaching;
- excellent financial analysis, project management, analytical and problem solving, communication (written and oral), presentation, managerial and inter-personal skills.
Following is a sample of some of the areas in which Manulife Financial applies the skills of Finance Managers:
- Business Consultant
- Taxation Officer
- Accounting Manager
- Mortgage Officer
- Project Manager
- Compliance Manager
- Corporate Accounts Director
- Corporate Finance Officer
- Manager, Financial Planning
- Manager, Reporting & Analysis
- Manager, Policy and Control
Current Finance Opportunities
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Information Technology
Manulife Financial's Information Services Division is responsible for ensuring the Company's technological capabilities are in place to maintain our global competitiveness.
We are always looking for skilled and motivated individuals who thrive in a fast-paced team-based environment. Whatever your interest, E-Commerce, Internet/Intranet Development, Mainframe or Client/Server Support or Development, in Information Services our projects will provide you with challenges, opportunities and exposure. We encourage IT Professionals of all levels and backgrounds to consider a career opportunity at Manulife Financial.
Current IT Opportunities
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Other Careers
In addition to Actuarial, Finance, and IT, other important functional areas are central to the success of our business.
Administration
Administrators play important roles in a number of areas, from policy to claims and executive support. Following is a list of knowledge, skills and behaviors that have proven to be valuable qualifications for administrators:
- strong interpersonal skills with a commitment to providing quality service;
- developed organization and prioritizing skills, using time effectively to meet tight deadlines;
- ability to maintain a high level of accuracy and attention to detail;
- strong administrative, communication (written and verbal), computer, problem solving and analytical skills.
Responsibilities:
- provide administrative and project support;
- prepare presentation material;
- manage general correspondence;
- assist in the preparation and distribution of reports;
- scheduling of meetings and conferences.
Current Administration Opportunities
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Customer Service
Representatives set a positive and effective relationship with Manulife customers, producers and sponsors by responding to telephone and written correspondence in a timely, accurate and professional manner.
Responsibilities:
- keep abreast of all new product development;
- answer and process inquiries and transactions;
- meet established service standards;
- contribute to the continuous improvement of business processes.
Following is a list of knowledge, skills, and behaviors that have proven to be valuable qualifications for customer service representatives:
- Post secondary education or equivalent work experience.
- Previous experience in the insurance or financial service sector (highly desirable).
- 1 -2 years experience in a call centre/customer service environment (highly desirable).
- Strong problem solving, communication, interpersonal, negotiation and organizational skills.
- Experience working with PC's, including knowledge of MS Word and Excel.
Current Customer Service Opportunities
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Health Science Professionals
From Disability Claims to Underwriting and Health Services, we provide Health Science Professionals a variety of challenging and interesting career opportunities.
Current Health Science Professionals Opportunities
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Human Resources
Human Resource Professionals provide unified HR solutions to meet the changing needs of diverse business units. HR Services include staffing, compensation, employee relations, benefits, payroll, learning services, and leadership planning and development (in Canada only). Following is a list of knowledge, skills, and behaviors that have proven to be valuable qualifications for HR Professionals:
- be service and team oriented;
- be able to effectively assess the needs of clients;
- possess strong problem solving, interpersonal, communication, consulting, time management, PC, negotiation and organizational skills;
- be flexible to changing priorities;
- demonstrate integrity and maintain confidentiality in order to achieve a high level of credibility and trust.
Current Human Resources Opportunities
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Investor Relations (IR)
Investor Relations combines the disciplines of finance, marketing and communications to provide existing and potential investors with an accurate portrayal of the Company's performance and prospectus. Following is a list of knowledge, skills and behaviors that have proven to be valuable qualifications for IR Officers:
- understand the Company and its patterns of value creation;
- be comfortable with financial analysis;
- possess strong financial analysis, communication, planning and organizational skills;
- possess MBA, CFA and Canadian Securities Course.
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Legal
Manulife Financial's legal department is responsible for providing legal services and advice to corporate clients. Roles filled within the department range from administrative to legal counsel.
Current Legal Opportunities
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Marketing/Communications
Marketing and communications teams at Manulife support different business units, products, geographies and target markets. Manulife's marketing and communications professionals contribute to the Company's success by communicating corporate messages and developing initiatives.
Following is a list of knowledge, skills and behaviors that have proven to be valuable qualifications for Marketing/Communications Professionals:
- creative, organized, visionary, strategic thinkers, team players;
- strong written and verbal communication skills;
- excellent presentation skills;
- the ability to simultaneously manage multiple projects;
- post-secondary education in marketing, journalism, public relations, business or the arts.
Current Marketing Opportunities
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MFC Global Investment Management
MFC Global Investment Management manages assets for the Company’s insurance and wealth management businesses and for external third party clients. MFC Global is a significant player in all the asset classes that it manages, with investment management activities spanning global markets.
The Investment Management group manages assets including bonds, stocks, derivatives, cash and short-term investments through:
- MFC Global Investment Management in Canada;
- MFC Global Investment Management (U.S.A.) Limited;
- MFC Global Investment Management (Europe) Limited and MFC Global Fund Management (Europe) Limited;
- Manulife Asset Management (Hong Kong) Limited;
- Manulife Life Insurance Company (“MLJIO”) in Japan.
MFC Global Investment Management is always interested in adding to its investment capability. We are looking for exceptional people with excellent track records to add to our investment strength. Careers are available in:
- Portfolio Management
- Credit
- Investment Finance
- Investment Systems
- Marketing & Client Services
- Market Risk Management
- Compliance
- Securities Operations
If you have investment management experience and would like to work for a dynamic, growing organization, we encourage you to consider a career with MFC Global Investment Management. There will be many opportunities for talented individuals with a drive to succeed and demonstrated ability to pioneer new initiatives and build the organization for continuing growth and competitiveness.
Current Opportunities in MFC Global Investment Management
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Sales
Sales opportunities at Manulife cover a wide range of markets and products. Sales are targeted, generated and managed through a few key activities, including:
- building relationships and providing products and services that address customer needs;
- delivering seminars within local markets;
- analysis of market penetration and sales results within a defined territory in order to establish realistic and challenging targets;
- producing timely and accurate reporting of sales results.
Following is a list of knowledge, skills and behaviors that have proven to be valuable qualifications for Sales Professionals:
- knowledge of the insurance industry in particular and the financial services industry in general;
- product and underwriting knowledge;
- knowledge of estate planning and tax law;
- computer skills that allow the salesperson to facilitate communication, analysis and planning;
- strong mathematical, analytical, inter-personal, communication (verbal and written) and business development/sales skills;
- sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence.
Current Sales Opportunities
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Underwriting
Underwriters assess the financial risk of prospective and in force clients. Underwriters:
- assess risks and determine appropriate rates;
- assist sales in establishing and maintaining business relationships;
- provide on-going client support through problem resolution;
- work with Client Financial Reporting to ensure the timely release of financial reports to our clients.
Following is a list of knowledge, skills and behaviors that have proven to be valuable qualifications for Underwriters:
- be service and team oriented;
- possess the ability to create and maintain customer relationships;
- possess strong mathematical, analytical, decision making, communication (verbal and written), presentation, organizational, negotiation, PC, problem solving and consulting skills;
- be able to work independently.
Educational/experience requirements include:
- post secondary education or equivalent work experience;
- knowledge of medical, non-medical and financial underwriting principles and practices;
- understand the financial implications of underwriting decisions and corporate financial statements for financial underwriting;
- case management skills;
- LOMA/HIAA designations.
Current Underwriting Opportunities
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