Awards & Recognition 2003
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Awards & Recognition

Manulife receives many awards worldwide recognizing the Company for its overall excellence and for specific achievements in areas such as corporate governance, communications, customer satisfaction, professional training and education and charitable and community programs.

2008 Awards & Recognition
2007 Awards & Recognition
2006 Awards & Recognition
2005 Awards & Recognition
2004 Awards & Recognition
2002 Awards & Recognition

2003
 
Canada Toronto December 22, 2003

Manulife Financial rated number one in a Citigroup Smith Barney study to assess the quality of corporate governance practices followed by publicly traded North American life insurers. Sixteen companies were surveyed, reviewing basic policies and bylaws relating to their board of directors, including such factors as size, external representation, independence, committee structure, authority, compensation and shareholder ties. Smith Barney in the study states, “We believe Manulife sets the standard among life insurers for its above-average corporate governance practices.”

 
Canada Toronto December 22, 2003

Manulife Financial awarded top ratings in participant services by Plan Sponsor’s annual Defined Contribution survey for the third consecutive year. Manulife earned Best in Class honours in eight participant services categories for micro plans, which are defined by the publication as plans with less than $5 million in defined contribution assets. Manulife also received two Best in Class ratings for the small plan market, in recognition of its participant services for plans with between $5 million and $49 million in plan assets.

In the micro plan category, Manulife received top ratings in the categories of Participant Education, Clarity of Statements, Participant Internet Services, Range of Investment Options, Communication Materials, Participant Call Centre, Accuracy of Reporting and Loan Withdrawal Turnaround. The eight awards represent an increase from the three top ratings earned in 2002. In the small plan market, Manulife was recognized in the Clarity of Statements and Accuracy of Reporting categories.

 
Hong Kong Hong Kong December 16, 2003

Manulife (International) Limited awarded the title of Caring Company 2003-2004 by the Hong Kong Council of Social Service. This is the second consecutive year that Manulife has received the recognition, which was instituted in 2002 to recognize companies that demonstrate good corporate citizenship and to motivate strategic partnership initiatives between businesses and the social service sector.

 
United State Boston December 8, 2003

Manulife USA ranked number one in Variable Annuity In-Person Wholesaling in the 2003 DALBAR Financial Professional Program survey. The survey of more than 1400 financial professionals from a variety of market channels compared the performance of ten “market leader” companies, as defined by DALBAR. In addition to the national number one ranking, Manulife USA’s Annuities Division also received top ratings from the Wirehouse channel for Inside Wholesale Support and Sales Literature/Marketing.

 
Canada Toronto December 3, 2003

Dominic D’Alessandro awarded the Canadian Investment Career Achievement Award at the Ninth Annual Canadian Investment Awards Gala in recognition of his contribution, and Manulife’s to the growth of the overall investment funds industry in Canada. The award was established to recognize a Canadian financial industry professional who has achieved extraordinary distinction in their business career and who has made important contributions to their profession and their community.

 
Canada Toronto December 3, 2003

The Elliott & Page Monthly High Income Fund, managed by the Canadian Equity Team at MFC Global Investment Management was awarded the “Best Canadian Income Trust Fund” for 2003, at the Canadian Investment Awards Gala in Toronto. The Fund recently surpassed the $1 billion CDN in assets under management and ranks as one of the top performing funds in its class.

 
Hong Kong Hong Kong November 27, 2003

Manulife (International) Limited topped the “Best Insurance Company” category in Capital Magazine’s 4th Information Technology & Financial Enterprise Awards. Manulife outperformed nine life insurance companies, confirming the Company’s consistent business excellence, professionalism and high service standards.

 
Canada Toronto November 27, 2003

Diane Bean, Senior Vice President, Human Resources and Communications, Gail Cook-Bennett and Lorna Marsden, members of Manulife Financial’s Board of Directors, named as three of Canada’s most powerful women on a list of 100 women across Canada who are seen as influential and making an impact in their field.

 
United State Boston November 19, 2003

Manulife USA Private Account literature rated Best Overall by Marketing Matrix International, an independent firm specializing in marketing research for financial services companies. With just over a year in the marketplace, and in addition to Best Overall, Manulife Private Account’s literature also received #1 rankings in a variety of subcategories.

 
Canada Toronto October 14, 2003

Manulife Financial qualified among Canada’s most environmentally responsible companies from the pool of 100 largest companies listed on the TSX in the annual ranking of the Corporate Knights Inc. “Green Machines” for 2003.

 
United State Boston September 23, 2003

Manulife USA received a Signature Award in the Targeted Interactive Communication Tool category from the Profit Sharing/401(k) Council of America in its annual competition. The award was given for Manulife USA’s participant Annual Review, a part of the Company’s dramatically new approach to retirement planning through which a simple three-step process makes it easier for 401(k) participants to set and achieve personal retirement goals.

 
Canada Toronto September 22, 2003

Manulife Financial recognized by the Globe and Mail’s Report on Business for its leading corporate governance practices. Manulife came in 11th out of the 207 companies surveyed. Only five points, out of a possible score of 100, separated Manulife from the top-ranked companies. In the inaugural survey last year, the Company tied for 1st place. Manulife Financial continues to be recognized as having one of Canada’s leading corporate governance programs.

 
Canada Toronto August 22, 2003

The Ontario provincial government recognized Manulife Financial and its employees for exceptional corporate leadership in assisting the province as it tried to conserve energy after the blackout that affected Ontario and the northeastern U.S. on August 14. At a special event held in the gardens of Head Office, David Young, Minister of Municipal Affairs and Housing formally thanked the employees of Manulife for outstanding power conservation measures.

 
Canada Toronto August 5, 2003

Manulife Financial ranked No. 36 in Canadian Business magazine’s countdown of the Top 75 companies in Canadian history. Although financial measuring sticks like assets, revenues and shareholder return were considered, companies were also chosen and ranked on many other factors, including longevity, cultural impact, contribution to economic growth and employment, global scope and innovation.

 
Canada Toronto August 5, 2003

The Canadian Business magazine’s annual corporate governance survey again ranked Manulife Financial Corp. in the Top 25 Boards. Manulife is the only insurance company included in the ranking. In the article accompanying the survey results Canadian Business noted, “Even high-scoring companies continued to improve their corporate governance. Toronto-based Manulife Financial, ranking 12th on our best boards list last year, has committed to ending the staggered terms of its directors. Along with all of Canada’s major banks, Manulife also announced it will start expensing its stock option plan.” Manulife ranked 13th out of 250 companies surveyed this year.

 
Hong Kong Hong Kong July 29, 2003

Manulife Hong Kong came 1st in overall customer satisfaction in a survey conducted by ACNielsen from April to May 2003. The survey telephone-interviewed 618 Mandatory Provident Fund (MFP) employers and Manulife was found to have registered the highest scores in six out of eight specific factors rating customer satisfaction. The survey was conducted to ascertain overall satisfaction of employers towards their MFP service providers, which included insurance companies, banks and fund houses.

 
Hong Kong Hong Kong July 9, 2003

Manulife (International) Limited (MIL) won the Life Office Management Association’s (LOMA) 2002 Education Achievement Award for outstanding professional training and development of staff and insurance and financial advisors in Hong Kong. The Company also won this same award in 2001. MIL is amongst only 10 winners out of more than 1,200 insurance and financial services companies located in 60 countries, for participation in LOMA’s education programs based on the total of number of enrollments for the 2002 calendar year. Total enrollments for 2002 were more than 1,200 for MIL in Hong Kong, one of the highest of all companies.

 
Hong Kong Canada Toronto July 8, 2003

Manulife Financial’s Corporate Communications awarded the Gold Quill Award for excellence in the management of the communications related to the Company’s Indonesian operations at the International Association of Business Communicator’s Conference in Toronto. Using strategies through media, customer, employee and government relations, Manulife’s communications teams in Indonesia, Hong Kong and Toronto effectively communicated Manulife’s messages in a very fluid crisis situation. Manulife’s entry was selected to receive one of 39 Gold Quill awards out of 1,052 entries from 21 countries.

 
Hong Kong Hong Kong July 2, 2003

Manulife (International) Limited received double recognition by winning in the “Insurance Company” and “MPF Service” categories in Next Magazine’s 2003 Top Service Award. The Company also won both awards last year, underscoring its success in continuously providing high quality and attentive service to its customers.

 
United State Boston June 30, 2003

The Insurance Division of The Manufacturers Life Insurance Company (U.S.A.) (Manulife USA) awarded “Best of Show” by its peers at the Life Communicators Association (LCA) for its first quarter 2003 issue of Manulife’s Journal. Manulife USA’s Insurance Division also received Awards of Excellence for its 2003 incentive conference mailer, “Imagine Yourself" and its brochure, "A Guide to Investing."

 
Canada Toronto June 27, 2003

Manulife Financial ranked 6th measured by assets and 8th by market capitalization on the Globe and Mail’s Report on Business list of top 1,000 largest publicly traded corporations in Canada.

 
Canada Toronto June 25, 2003

Manulife Financial received a Board Effectiveness Ranking of AAA+, the highest ranking possible, from the Clarkson Centre for Business Ethics and Board Effectiveness at the University of Toronto’s Rotman School of Management. Manulife was one of only two companies to receive an AAA+ ranking out of the 275 S&P/TSX Composite Index listed companies evaluated. Both the Ontario Securities Commission and Industry Canada use the ranking data to assess the state of corporate governance in Canada. The Bank of Montreal-Nesbitt Burns provides access to the detailed assessments to its institutional investors, and the Ontario Teachers’ Pension Plan Board will publish the rankings on its Web site.

 
Hong Kong Hong Kong June 24, 2003

Manulife (International) Limited won both the “Challenge Cup -- Overall Top Fund Raiser” and “Top Fund Raiser of the Hong Kong and Kowloon Walk” awards in the Walks for Millions 2002/2003 event organized by The Community Chest of Hong Kong. This year a new record was set by Manulife in terms of funds raised and participation, with more than 1,600 staff, insurance and financial advisors, as well as customers of Manulife taking part. All funds raised will be allocated to the Community Chest’s member social welfare agencies to provide services for the disabled.

 
Canada Toronto June 5, 2003

Manulife Financial’s investor statements for its family of segregated funds ranked as best in Canada by DALBAR Inc. In assessing investor statements, DALBAR grades financial statements according to various needs and preferences. “Even in the face of improvements in other companies’ statements, Manulife remains at the top,” said DALBAR’s Canadian office.

 
Canada Toronto June 4, 2003

Manulife Financial ranked first within the insurance industry on the Corporate Knights “Best 50” list, which recognizes and rewards the top 50 corporate citizens among the largest corporations from the TSX. Annual ranking is based on corporate performance across a wide range of social and environmental indicators.

 
Canada Toronto June 3, 2003

Manulife Financial named one of two winners of the 2003 LIIC Corporate Awards for Best Practices in Learning & Development within the Canadian, Life, Health and Financial Services Industry by the Life Insurance Institute of Canada. The awards recognize companies that promote excellence in education for the overall improvement of the insurance industry.

 
United State Boston May 13, 2003

Manulife U.S.A.’s quarterly 401(k) participant newsletter, “there,” awarded Honourable Mention by the 2002 Inspire Awards among more than 300 entries. Sponsored by The League of American Communications Professionals (LACP), these awards recognize the best in employee communications.

 
Hong Kong Hong Kong March 7, 2003

Manulife Asset Management (Hong Kong) Limited received awards for the outstanding performance of its mutual funds – an endorsement of the company’s portfolio of mutual fund offerings - by Benchmark magazine and the South China Morning Post (SCMP) as part of the annual Benchmark Fund of the Year Awards and SCMP Fund Manager of the Year Awards 2002, respectively.

 
Canada Toronto February 19, 2003

Manulife Financial ranked 4th out of 400 top Canadian companies for its corporate governance in KPMG’s 8th annual survey of Canada’s Most Respected Corporations.

 
Canada Toronto January 29, 2003

Manulife Financial scored second in a ranking of top global financial companies by The Oliver, Wyman & Company State of the Financial Services Industry and Shareholder Performance Index (“SPI”) 2003 report. The SPI index measures the shareholder performance of the 400 largest quoted companies in global financial services based on a wide range of information and analytics.

 
Hong Kong Hong Kong January 29, 2003

Manulife Hong Kong scored highest in MPF Customer Satisfaction Survey by employees and self-employed Mandatory Provident Fund (MPF) scheme members, rating Manulife Hong Kong’s MPF services tops in enrolment arrangements, contribution arrangements, MPF intermediaries, orientation and communication channels in an ACNielsen telephone customer satisfaction survey of 611 MPF members.

 
Canada Toronto January 27, 2003

Manulife Finanical nominated as a finalist for the Investor Relations Magazine (“IR”) Awards 2003 in three categories: Best Corporate Governance, Best Financial Reporting and Best Investment Community Meetings.

 
United State Boston January 21, 2003

In recognition of excellence in client services, Manulife USA’s Annuities Division awarded the Annuity Service Award by DALBAR, Inc. This award symbolizes the achievement of the highest tier of service within the annuity industry and is awarded only to those firms that exceed industry norms in key service areas. Of the companies rated by DALBAR in 2002, Manulife USA was ranked in the top 10.




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