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Manulife Mutual Funds Retains Top Spot in Annual Client Service Survey Toronto – Manulife Mutual Funds, a division of Elliott & Page Limited, has retained its rank as the leader in customer service among its competitors, according to a survey conducted by Environics Research group. “We are very happy to retain this honor,” says Barb Thomson, Vice President Mutual Fund Operations. “The survey has become an important benchmark to Manulife Mutual Funds as we continue to focus on the needs of our clients. We have strong competition so it’s very gratifying to know we’re still considered the best at what we do. ” The 2002 Call Audit & E-mail Study measured the customer service representatives of 17 load mutual fund companies on various attributes including product knowledge, confidence and ability, and overall value added service to the client. It also measured the departments as a whole on the efficiency and accuracy of information. Financial planners and brokers made and graded 300 telephone calls and sent 75 e-mail requests to each client services department during three phases throughout the year. The results of each phase were then combined to develop an overall ranking for the year in which Manulife Mutual Funds took the top spot. Manulife Mutual Funds had the highest overall score of 89.9 per cent, and the highest ranking by advisors and brokers of 92 per cent. “Our team remains committed to going that extra mile for all of our clients,” says Robert Pala, Manager of Client Services. “And by receiving this honour for the second year in a row, it confirms that we’re definitely on the right path. I’m very proud of this result and look forward to repeating it again next year.” About Manulife Investments Manulife Investments is the brand name identifying the personal wealth management lines of business offered by Manufacturers Life Insurance Company and its subsidiaries in Canada. As one of Canada’s leading integrated financial services providers, Manulife Investments offers a variety of products and services including segregated fund contracts, mutual funds, annuities and guaranteed interest contracts. About Manulife Financial Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were Cdn$139.2 billion as at September 30, 2002. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. For media inquiries or to arrange an interview, please contact: Rahim Rajpar Marketing Account Manager Manulife Investments 200 Bloor Street East North Tower 3 Toronto, Ontario M4W 1E5 (416) 852-7570 rahim_rajpar@manulife.com |
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