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Manulife USA receives Dalbar’s prestigious award – the Crystal Pyramid Award --Wirehouse advisors rank Manulife USA #1 in 2002 Dalbar survey-- Boston -- Manulife USA’s Annuities Division earned high marks from financial advisors in the wirehouse channel by receiving the Crystal Pyramid Award from Dalbar, Inc. The Crystal Pyramid Award recognizes companies for their success at achieving excellence in the eyes of their customers. According to Dalbar, “(Crystal Pyramid Award) companies have demonstrated that it takes more than understanding and delivering what customers need and expect. It takes a group of people who reach beyond the ordinary to strive for the extraordinary.” “This has been a particularly challenging year for financial advisors,” said James R. Boyle, President of Manulife USA’s Annuities division. “Our performance in the 2002 Dalbar study illustrates our success supporting advisors with a quality investment story, products that address their clients’ needs, and marketing services tailored to advisors.” Every year Dalbar surveys financial professionals on key attributes of variable annuity providers. In 2002, Dalbar surveyed 873 financial professionals across all channels and ranked the variable annuity providers’ scores by key competitors. Manulife USA is measured against the top 10 “market leader” variable annuity providers. Across all channels, Manulife USA improved or maintained its rankings over last year’s in every category. In the wirehouse channel, Manulife USA’s Annuities Division won the Crystal Pyramid Award for General Opinion of Company, and the #1 ranking in several categories:
About Manulife The Manufacturers Life Insurance Company (U.S.A.) (Manulife USA) is committed to offering the highest quality annuity, life insurance, pension, tax-deferred college savings, and separately managed account products to its clients. Its family of products has been built around a powerful combination of investment options chosen with the goal of providing attractive risk-adjusted returns and broad diversification across asset classes, investment styles and asset managers. With its extensive product lines, competitive underwriting, excellent ratings and quality customer service, Manulife USA is dedicated to providing quality products designed to help create and preserve wealth for its clients. Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were US$87.8 billion (Cdn$139.2 billion) as at September 30, 2002. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. -30- Media Contact: Wendy W. Smith U.S. Communications 617-854-4348 wendy_smith@manulife.com |
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