  |    |
        |
 |
 | ||
| |||
 |  | |
| ||
|  | |
| ||
|  | |
| ||
| ||
|  | |
| ||
 |  | |
| · | News Releases |
| · | Multimedia Centre |
| · | Virtual Press Kits |
| · | Fact Sheets |
| · | FAQ |
| · | Contact the Newsroom |
| ||
|  | |
| ||
|  | |
| ||
Manulife USA #1 company in operational relationships with Broker/Dealers for second year in a row, finds OMR survey Boston –For the second consecutive year, Manulife USA’s Annuities division was ranked the #1 company in Operational Relationships with broker/dealers, according to the annual Operations Manager Roundtable (OMR). Manulife USA ranked 2nd overall out of the15 leading carriers who participated in this survey, marking a significant climb in the rankings as well as strong upward swing in positive opinion since 1999. “OMR’s survey results underscores the diligence and focus demonstrated by every member of our team to enhance the level of service and ease of conducting business with Manulife USA,” said James R. Boyle, President of Manulife USA’s Annuities division. According to the OMR survey, Manulife USA’s Annuities division improved its new business and premium processing over the previous year. Manulife USA’s Annuities division continued to be strong and progress in the following areas: financial and non-financial transaction processing, call center service, and licensing and agent appointments. “Over the last year, U.S. Annuities has diligently worked together to ensure that our broker/dealers are getting the best, most efficient service, and based on the results of the OMR survey, our hard work has been recognized,” said Jonnie Smith, Executive Vice President of Administration for Manulife USA’s Annuities division. The OMR industry group was formed 13 years ago to provide broker/dealers and annuity carriers a forum for discussing operational issues facing the annuity industry. OMR surveys operations managers and staff from 20 national and regional brokerage firms, banks, and financial planning outfits. Each year, these evaluators are asked to assign numerical ratings to their significant providers of annuity products across seven categories. About Manulife The Manufacturers Life Insurance Company (U.S.A.) (Manulife USA) is committed to offering the highest quality annuity, life insurance, pension, tax-deferred college savings, and separately managed account products to its clients. Its family of products has been built around a powerful combination of investment options chosen with the goal of providing attractive risk-adjusted returns and broad diversification across asset classes, investment styles, and asset managers. With its extensive product lines, competitive underwriting, excellent ratings, and quality customer service, Manulife USA is dedicated to providing quality products designed to help create and preserve wealth for its clients. Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were US$87.8 billion (Cdn$139.2 billion) as at September 30, 2002. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. -30- Media Contact: Wendy W. Smith U.S. Communications 617-854-4348 wendy_smith@manulife.com |
|
