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You can now update your address, telephone number, e-mail address and payment method online in the comfort of your own home or office.
Personal Information Updates Online
Help us keep your personal information up-to-date.
Change my ADDRESS or TELEPHONE NUMBER
Add or change my E-MAIL ADDRESS
Change my PAYMENT METHOD
Download Forms for Personal Information Changes
For your convenience, we are also providing you with a number of forms you can easily download. If you wish to make one of the following changes to your coverage, simply click on the appropriate link below to download a form (in .PDF format) which you can print, complete and mail to: Manulife, Affinity Markets Policy Services, P.O. Box 670 Stn Waterloo, Waterloo, ON N2J 4B8
Health & Dental Claim Forms
If you are currently covered for Health & Dental Insurance, here are two forms for claiming health and dental expenses:
- I want to change my beneficiary (and I understand that if my current beneficiary is irrevocable, I will need my beneficiary's consent to make this change).
- Claim eligible health expenses, such as prescription drugs, equipment and appliances, vision care, practitioners' fees and other medical expenses. (Note: You must include your original receipts. If you are claiming equipment or appliance expenses, you must include a written recommendation from the prescribing physician, including diagnosis, and a copy of the provincial plan statement of payment, if applicable. If you are claiming an expense for vision care, your vision care supplier must complete part of this claim form and sign where indicated.)
If you would like to contact our Customer Service Representatives with some other request, please click here to type in your request online, e-mail us at firstname.lastname@example.org or telephone us toll-free at 1-800-668-0195 Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Please do not include any credit card account numbers in your email message to us.
PLEASE NOTE: If you don't have Adobe Acrobat Reader Version 3.01 or later, which is necessary to view and print these .PDF files, you can download it for free from Adobe.
- Claim eligible dental expenses. (Note: Your dentist must complete part of this Claim form for you.) Your dentist may instead supply you with a standard Canadian Dental Association (CDA) claim form or file your claim using the Electronic Data Interchange (EDI) system.