Frequently Asked Questions
|Applying for Coverage|
If my spouse and I are both members, should we both purchase member coverage?
The cost of coverage will be the same whether you purchase member and spouse coverage, or each of you purchases Member coverage. However, eligible spouses who are covered as members also enjoy Waiver of Premium if disabled.
Is it necessary to give health information?
All applicants must complete a short statement of health and other particulars of insurability. If Manulife requires a medical examination of any applicant, it will be at Manulife's expense. The applicant will be notified directly in this case. There are no medical requirements for any additional coverage purchased when you exercise a Future Insurability Option or when you apply for Personal Accident Coverage.
What if I smoke occasionally?
As a member, you are entitled to non-smoker rates for Term Life Insurance or Critical Illness Insurance if, as of the date your application is received by Manulife, you have not used tobacco or tobacco cessation products in the past 12 months and you meet Manulife's health standards.
When will my coverage begin?
Your coverage will begin on the date the properly completed application and the first premium are received by Manulife, subject to the approval of Manulife's underwriters. If you are approved, you will receive a certificate specifying the coverage provided and outlining the main policy provisions. If you are not insurable, a full refund of the premiums will be made.
What if I change my mind after applying for coverage?
Once you receive your Certificate of Insurance, examine it carefully. If you are not completely satisfied, simply return your Certificate of Insurance to Manulife within 30 days and request that your coverage be cancelled. Your premiums will be refunded in full for any new coverage that you cancel within 30 days of receiving your Certificate - no questions asked!
How do I get Preferred Rates?
If you and/or your spouse apply for $125,000 or more of new or additional Term Life coverage — and you enjoy exceptional health — you may qualify for Preferred Rates of up to 27% less than the regular rates. You don’t have to apply for these Preferred Rates; Manulife’s underwriters will assess your application automatically and notify you if you qualify.
|Once You Are Covered|
Do I have to maintain my membership to continue coverage?
Yes, once approved you must continue to be a member of one of the following participating bodies:
- Chartered Professional Accountants of New Brunswick
- Chartered Professional Accountants of Newfoundland and Labrador
- Institute of Chartered Accountants of Nova Scotia
- Chartered Professional Accountants of Ontario
- Chartered Professional Accountants of Prince Edward Island
- Chartered Professional Accountants of Bermuda
What happens to my insurance if I move or change jobs?
Eligibility for this coverage is a benefit of your continued membership of a participating body. This coverage may be continued no matter where you choose to work, providing you maintain your membership and pay your premiums when they are due. However, if you are claiming Disability benefits and are in a country where proof of disability cannot be obtained, you may be requested to return to Canada, the U.S. or Bermuda.
Can I continue spouse coverage for my former spouse?
If your former spouse was insured under the CPA Select Plans prior to the date of your separation or divorce, you may continue to cover that person as your spouse, subject to the provision of the group policy that only one person at a time may be covered as your spouse.
If I give up smoking, can I switch to non-smoker rates?
Insureds who have stopped using any form of tobacco or tobacco cessation products for at least 12 consecutive months may apply to switch to non-smoker rates at the premium due date. Applications for change are accepted based on smoking status and health. If an application for non-smoker rates is denied, coverage will continue to be provided at the smoker rate.
How do I cancel my coverage?
To cancel your coverage, return your Certificate of Insurance to us within 30 days of first receiving it, along with your written and signed cancellation request. Your premiums will be refunded in full for any new coverage that you cancel within 30 days of receiving your Certificate. If you choose to cancel your coverage at a later date, mail us a written notification bearing your signature. Your coverage will end beginning with the payment due date following the date on which we receive your cancellation request. Please take note that if you later choose to rejoin the plan, you must once again complete an application and meet the medical qualifications required of any new applicant. If you are unsure about cancelling your coverage, please contact us and we will try to help.
Do premiums increase with age?
Premiums increase with age, as shown on the premium tables, for all insurance except Personal Accident Insurance and Child Life and Accident Insurance. “Age,” for the calculation of premiums and benefits, means attained age at the beginning of the Policy Year (June 1).
I have received my Premium Notice. What do I need to do?
If your payment method of choice is either by credit card or Pre-Authorized Debit (PAD), and the credit card or account number shown on your Premium Notice is correct, you don't need to do anything. We will charge your premium payment to your account in the month in which your premium is due, and apply it to your coverage. If your payment method is by cheque, send a cheque for the full amount to us by the Anniversary Date (June 1).
When are my premiums due?
Premiums are payable once a year on June 1 by cheque, Visa, MasterCard or American Express; or once a month by Pre-Authorized Debit (PAD), Visa, MasterCard or American Express. No matter which payment method you choose, you will receive an annual renewal notice. If your payment method is credit card or PAD, your notice will automatically reflect that choice so you can continue using the same method, without having to provide information again. If you wish to switch to another payment method, simply let Manulife know before the due date.
|Changing Your Coverage|
How do I change the way I pay my premiums?
You can change your payment method online. Or if you prefer, simply fill out the form on the back of your Premium Notice and mail it to us. We have made it easy for you to pay your premiums by cheque, credit card, or directly from your chequing account by Pre-Authorized Debit (PAD).
How do I update my mailing address, telephone number or e-mail address?
You can update your address, phone number or e-mail address online.
Can I change my beneficiary?
Unless the beneficiary designation is irrevocable, you may change your beneficiary at any time by providing written notification to Manulife. Irrevocable beneficiary designations can only be changed with the consent of the named beneficiary. Note: In the province of Quebec, the designation of a spouse as beneficiary is considered irrevocable unless it has been specifically indicated as revocable.
How do I increase the amount of my coverage?
To apply for increased coverage, simply complete another application for any additional amount you may be eligible for, then send it to Manulife. For your convenience, you can apply online directly from this website. If you prefer, you can download a printer-ready application, or contact one of Manulife's experienced Customer Service Representatives to receive an application form through the mail. To increase your coverage under the Future Insurability Option, contact Manulife's Customer Service.
How do I exercise my Future Insurability Option?
If you would like to exercise your existing Future Insurability Option (FIO), please call Customer Service toll-free at 1-866-219-4245 from 8 a.m. to 8 p.m. ET, Monday to Friday, or e-mail email@example.com. Please do not include any credit card account numbers in your email message to us.
How much additional coverage is available under FIO?
When you apply for Member or Spouse Term Life — or Member Income Protection between ages 18 and 50 — you can increase your coverage on any option date up to age 55, as follows:
* Both applied for and already in force.
Member/Spouse Term Life
$25,000 or $50,000
Up to 25% of total IP coverage* or $2,000, whichever is less
100% of the FIO amount
Five (5) elections
Coverage with FIO must be supported by income and cannot exceed $15,000 per month
|Option Dates: |
On every second policy anniversary following the FIO purchase, or within 31 days of a life event (marriage, birth or adoption)
On every second policy anniversary following the FIO purchase
How do I request an additional brochure and application?
You can request a printed brochure and application by contacting Manulife at 1-866-219-4245 Monday through Friday, from 8 a.m. to 8 p.m. ET. Or e-mail firstname.lastname@example.org any time. You can also download brochures or a printer-ready application from the Forms and Brochures section of the Resource Centre.
|About Term Life and Personal Accident Insurance|
Can I use any of this insurance in buy-sell agreements?
Yes, Member Term Life Insurance can be used to ensure that the face value of the insurance will be available for such use upon the death of the insured, provided the designated beneficiary of the insurance is the surviving party in the buy-sell agreement.
Can my spouse still be insured when my coverage ends at age 85?
If your spouse is insured under the CPA Select Plans on the anniversary date you are age 85, your spouse's coverage will remain in force until your spouse turns age 85, as long as you remain a member, and subject to the provisions of the group policy.
Can my spouse still be insured if I die?
If your spouse is insured under the CPA Select Plans on the date of your death, your spouse's coverage and any child's coverage in force on that date will automatically be continued, subject to the provisions of the group policy.
|About Critical Illness Insurance|
Why doesn’t the Critical Illness coverage offer “return of premium”?
Prior to developing Member and Spouse Critical Illness Insurance, we invited a cross-section of your peers to a series of focus groups, where we solicited their opinions on virtually every aspect of Critical Illness coverage. Your fellow members saw little value in including a return of premium feature in the Plan, considering how much it would inflate the cost of the coverage.
|About Income Protection and Office Overhead Expense Insurance|
How does CPA Select Income Protection work with my existing employee benefits?
In addition to Members who are self-employed, as of June 1, 2009, members who are covered under employee group disability plans can fully supplement their disability coverage with CPA Select Income Protection Insurance.
To understand the advantages of this "Income Protection Offset", please read our Discussion page, FAQ and Case Study.
Would I be able to collect disability benefits if I could still work at some other job?
Many disability plans cease paying benefits once you are considered able to pursue any type of gainful employment – whether it is professional or menial. These programs are black and white – if you can work at anything, benefits are not paid. However, understanding your unique training and talents, the CPA Select Plans will provide full benefits, provided you are not otherwise gainfully employed, if a Total Disability prevents you from performing the essential duties of your regular occupation – not just any occupation – and you suffer a loss of income. You can enhance your coverage by purchasing the Own Occupation Option when you purchase Income Protection or Office Overhead Expense Insurance. With this option, you can continue to receive Total Disability benefits even if you become gainfully employed in an occupation other than your own.
Can I still collect disability benefits if I can make a meaningful contribution on a reduced basis?
Your Member Income Protection coverage contains a Partial Disability benefit provision. This special provision will provide partial benefits if an illness or injury causes you to lose 20% or more of your Earned Income.
Is severance pay considered Earned Income for Income Protection Insurance?
No. Severance pay is not considered a part of your Earned Income because it is not income earned from your regular employment, but rather from the termination of your employment. Monthly Disability benefits are not offset by any severance payment.
How will I pay my premiums if I am disabled?
For Member Income Protection Disability Insurance and Member Office Overhead Expense Insurance, premiums are waived while benefits are being paid. For all other plans, if an insured member becomes totally and permanently disabled before age 65, all premiums falling due after three months of continuous disability will be waived while the disability continues. There is no extra charge for this benefit.
Will my disability benefit payments be eroded by inflation?
Your Member Income Protection Plan includes a Cost of Living Adjustment. This important feature will automatically increase your benefits by up to 8% annually (based on annual escalation factors under the Canada Pension Plan). Increases are effective each January 1st, provided you received Total Disability benefits for the preceding six months.
Are my disability benefits taxable as income?
Your benefits are tax exempt as long as you pay the associated premiums, personally, from your after-tax income. Removing the tax hit increases the purchasing power of your benefit payments (as does the Cost of Living Adjustment discussed above).
Will disability benefits pay enough to make a difference to a well-paid professional?
While many basic disability plans cap overall benefit payments at lower levels, your Member Income Protection Plan was designed with well-compensated accounting professionals in mind, and offers you coverage of up to $15,000 per month, tax-free.
|About Catastrophic Health Insurance|
Why should I consider applying for CPA Select Catastrophic Health Insurance?
CPA Select Catastrophic Health Insurance is designed to protect your savings and investments from the unforeseen costs of a serious accident or prolonged illness.
A drastic and unplanned change in your health can be as devastating financially as it is physically. For example, cancer drugs can cost more than $25,000 a year, and six months' services of a Registered Nurse or physiotherapist for injuries sustained in an accident can each total $40,000 or more.
CPA Select Catastrophic Health Insurance offers benefits that begin where your other health coverage ends, so you're not left footing the bill alone.
How does CPA Select Catastrophic Health Insurance work with my existing health coverage?
You continue to cover your health care costs as usual, through an existing health plan or out of your pocket. But when your expenses reach a preset level, CPA Select Catastrophic Health Insurance pays benefits to help you cover the remainder of your medical bills without emptying your savings.
This coverage is also a perfect complement to CPA Select Critical Illness Insurance. In the event of a critical condition covered under Critical Illness Insurance, Catastrophic Health Insurance can help cover the excess medical costs to ensure that your recovery doesn't become a financially disabling event — freeing you to spend your Critical Illness Insurance benefits as you find necessary.
What does CPA Select Catastrophic Health Insurance cover?
CPA Select Catastrophic Health Insurance can pay:
Note that limitations and exclusions apply.
- 100% of your prescription drug costs in excess of $4,500 each Plan anniversary year;
- 100% of your costs for home care and private nursing, medical equipment and prosthetic appliances in excess of $7,500 each Plan anniversary year; and
- 100% of your physiotherapy and chiropractic costs in excess of government health plan maximums for up to 12 months.
When does this coverage end?
Once you are covered under the CPA Select Catastrophic Health Insurance Plan, you can remain covered for life regardless of your age or changes in your health.
Can I get coverage for my family?
You can apply for coverage for yourself at the Individual rate, or you and your spouse can apply together and pay only the money-saving Couple rates. You can add coverage for your dependent children, while your adult children can apply for their own coverage and add coverage for their own children (your grandchildren).
If you have questions or feedback about our coverage, contact us online or telephone us toll-free at 1 866 219-4245 Monday through Friday from 8 a.m. to 8 p.m. ET. Please do not include any credit card account numbers in your email message to us.